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Help Center

In case you have a question, we hope that the help center will help you.

Credit Cards

Can I make a reservation without a credit card?

You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the cardholder’s name and confirm that you have permission to use their card in the "Special Requests" box.
 
Can I use a debit card to complete my reservation?
In general, hotels can't accept a debit card to guarantee a booking. However, there are some exceptions. You'll be able see if it is possible during the booking process.
 
What is a pre-authorization?
When you make a reservation, there may be instances where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorization for the full amount of your reservation.
The hotel, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions of your booking.
 
Are my credit card details safe?
Expo Booking uses a secure connection for your booking:
Your personal data and credit card details are encrypted.
Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
Our SSL certificate has been issued by interserver.
 
Which credit cards can I use to complete my booking?
To guarantee a reservation via Expo Bookings all hotels accept:
MasterCard
Visa
Some hotels also accept other credit cards for the actual payment of stay; these are indicated during the booking process.
 
Why do I need to give my credit card details?
In most cases, Expo Bookings requests credit card details to confirm your reservation with the hotel, on your behalf. Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a prepaid room or if the cancellation policy, found under "Hotel Policies" and room "conditions" has not been followed.
 
Can I make a reservation for myself using someone else’s credit card?
Yes you can, but only if you have the cardholder's permission. In this case, when making your reservation please note the cardholder’s name and confirm that you have permission to use their card in the "Special Requests" box, and be aware that the hotel may also require authorization from the cardholder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.

Cancellations

Can I cancel my booking?
Yes – any cancellation fees are determined by the partner and listed in your cancellation policy. You'll pay any additional costs to our partner.

If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by our partner, and you'll pay any additional costs to our partner.

Can I cancel or change my dates for a non-refundable booking?
Changing your dates for non-refundable bookings isn't possible. If you decide to cancel your booking, you may incur charges. Any cancellation fees are determined by our partner, and you'll pay any additional costs to our partner.

How do I know if my booking was canceled?
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact us to confirm you got your cancellation.

Manage a Booking

Change dates, add rooms, or cancel your booking easily online.
 

In the case of booking one of our services we can directly manage your bookings through our website, but if you book any of the services of our partners you can manage your bookings through our partner website.

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In case of any question or emergency please don't hesitate and contact us.

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